Dako Instrument Services provides fast and professional support when hands-on assistance is required by our customers.
A global network of field personnel, all of which are regularly trained on the latest products and service techniques, ensure that we can resolve any issue you may have in the fastest way possible.
Dako is widely recognized for our high standards for how to deliver service and support. This is a reputation that we intend to keep regardless of whether we provide support remotely, over the phone or through hands-on assistance.
Instrument Services include:
- Planned Maintenance
- Corrective Maintenance
- Software Upgrades
Planned Maintenance (PM) covers your instrument's routine maintenance needs and is scheduled based on usage and time. Dako PMs are of course planned so that they do not interfere with laboratory activities, and at the same time you can be sure that your instrument is always running at peak performance.
Corrective Maintenance offers you the security that your laboratory requires in the event of any unforeseen problems. Dako’s Service Engineers have excellent troubleshooting expertise that includes both fluidics and electronics combined with strong IT skills. This, combined with short response times, keeps instrument downtime to a minimum.
The key enabler for managing Dako products in the laboratory is the DakoLink software. It links instruments and connects them to the laboratory information system while managing the performance of the individual instruments. On a regular basis, new functionality is added and new reagents are released which require upgrades to the software. These software upgrades are carried out as PMs in order not to interfere with laboratory activities.