Dako's deployment team has a long history of service excellence. Software installation and implementation of advanced systems all over the world has provided us with an experience level that few in the industry can match. We have an extensive practice of complex Local Area Network (LAN) and Laboratory Information System (LIS) integrations, and we have a thorough knowledge base regarding possible IT security concerns and how to solve them.
Deployment Services include:
- Presite Inspection
- Installation Qualification
- Operational Qualification
To prepare for a quick and smooth installation, the Presite Inspection service provides invaluable assistance. Potential surprises are avoided if the installation site has been inspected. Everything that needs to be in place for a trouble-free installation is investigated.
This includes physical location and support, water and electrical supply, waste water dispense, ventilation and light. The Presite Inspection often render in recommendations that will further improve ease of use and productivity of the instrument.
When an instrument is installed the Installation Qualification (IQ) process makes sure that this is done according to Dako specifications. The IQ verifies that all parts shipped were received and that software updates are compatible with the configuration of the instrument.
By performing an IQ you are certain that the instrument performs correctly and comply with regulatory standards. An IQ check is performed in connection with the installation of a new instrument and is also recommended if a new functionality is added, e.g. through a software upgrade, and whenever the instrument is relocated.
An Operational Qualification (OQ) process ensures that the instrument has the necessary accuracy in order to meet performance and quality standards. This also ensures that the instrument meets specific performance criteria by using a controlled test environment. An OQ check is performed in connection
with the installation of a new instrument and is also recommended if a new functionality is added, e.g. through a software upgrade, and whenever the instrument is relocated. An OQ check can also be performed with regular time intervals according to your Service Contract to guarantee optimal instrument performance.
Dako’s middleware solution – Dako Link – enables Dako instruments to connect to other laboratory instruments and to the laboratory and hospital information systems. Integration into hospital LIS and LAN in order to exchange information for test cases, requires a thorough understanding of the complexity and a long experience of solving similar communication issues. Dako has long standing relationships with all LIS vendors on the market and Dako’s Deployment Services ensures that software integration is handled quickly and professionally.